Privacy Policy

One Call HVAC Ltd (company registration 16194760), of 5 Ranelagh Road, London SW1V 3EX, is the data controller for the personal information described in this policy. This policy explains what we collect, why, and what rights you have over it.

When you request a quote, book a service, or contact us, we may collect your name, phone number, email address, service address, and details of the fault or work requested.

When we invoice you, we also hold billing details such as your billing name and address. We do not collect or store full payment card details — bank transfers are made directly to our account.

If you contact us by phone or email, we may keep a record of that correspondence to help resolve your enquiry and for training purposes.

We use your information to: respond to quote requests; schedule and carry out repair, installation, and maintenance work; issue invoices and process payments; contact you about an ongoing or upcoming job; and meet our legal and accounting obligations (for example, keeping invoice records for tax purposes).

We do not use your information for automated decision-making, and we do not sell your personal information to third parties.

We may share your information with technicians , our accountant or bookkeeper for invoicing purposes, and our bank for processing payments. We only share what's necessary for them to do their job, and we expect anyone we share data with to keep it secure.

We may also disclose information where required by law, for example to HMRC or a regulator.

We keep customer and job records for as long as needed to provide our services and honour any workmanship guarantee, and invoice records for at least 6 years to meet UK tax record-keeping requirements. After that, information is securely deleted or anonymised.

Under UK data protection law, you have the right to ask us for a copy of the personal information we hold about you, to correct inaccurate information, to ask us to delete it (subject to our legal obligations, such as tax records), and to object to or restrict certain uses of your data.

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

If our website uses cookies or similar technologies (for example, to remember your quote form progress or measure site traffic), we'll only use those that are strictly necessary or that you've consented to.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.